A Tale from the Helpdesk

So I go into work at my old job one day.. I get some water.. I read my email.. I eventually get to the part of my job where I explore the reported network/software problems in the building and correct them. The following is a true helpdesk thread that I worked on once. This story has never been told until now. For some reason this repressed memory just surfaced.

Helpdesk Ticket: 36367
Priority: 1
Status: Open
Tech: Unassigned
User: Soandso, Jenny
Description: Mr. Black is coming in today and will be hooking up his laptop to port 167B please make sure the network signal going to this port is active.

• 09:15 – Status changed to In progress.
• 09:15 – Tech changed to Jimbob.
• 09:15 – Entry by Jimbob: Will have to add a patch cable connecting port to the switch. Job should take 10 minutes to connect the port and test connectivity.
• 09:20 – Status changed to On Hold
• 09:20 – Entry by Jimbob: Ticket on hold for the next 30 minutes. I entered the communications room to find a user praying on a blanket in the corner with his pants missing. I advised him I’d “Come back again later.” Giving the user a half an hour to finish his pantless praying session. I'm curious why this guy has a key to the communications room, but that's not for this thread I suppose.
• 09:50 – Entry by Jimbob: Here I go again.
• 10:00 – Status changed to Complete
• 10:00 – Entry by Jimbob: After a short delay, patch cable was installed and tested. Mr. Black is good to go.

Is there a part of some religion I’m missing here? Is this a secret part of the process or was this guy just a freak? Maybe I'll never know. Maybe I shouldn't.